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Archive for the ‘Uncategorized’ Category

Dispatchers lauded for service during school shooting

Tuesday, March 26th, 2013

The Boston Globe recently reported that the Newtown, Connecticut, Emergency Communications Dispatchers were honored for their service during the tragedy by members of Connecticut’s congressional delegation and the NG9-1-1 Institute. We join in recognizing their tremendous work.

“Sen. Richard Blumenthal, D-Conn., and Rep. Elizabeth Esty, D-Conn., were scheduled to present the Outstanding 911 Call Center Award to Newtown Emergency Communications Center staff for their work on the day of the shooting at Sandy Hook Elementary School. “Newtown emergency call center dispatchers — like other first responders — well deserve this great recognition for their immense bravery and strength in the face of unspeakable tragedy,” Blumenthal said.”

Read More … Dispatchers lauded for service during school shooting
(The Boston Globe/The Associated Press)

Reliable Communications discussed at APCO Emerging Technology Forum

Tuesday, March 26th, 2013

David Staub, Managing Partner of Assure911.net, spoke at the APCO Technology Forum on January 31, 2013 as a member of a panel of App Developers that have created innovative software supporting public safety.  The Assure911 system was discussed for its ability to help public safety communications managers sort through the vast amount of data available about the health and performance of their infrastructures. For example, when a citizen attempts to reach 9-1-1 and cannot get through, the Assure911 Mobile App alerts the appropriate people in the public safety organization who can respond to the caller as well as begin to correct the problem.

Assure911 allows rapid awareness of failed calls to public safety

Handling Call Failures in Next Generation 9-1-1

 

A demo was given to show how incoming text messages can be analyzed for context and alerts sent to public safety officials.  Twenty-one audience members downloaded the Assure911 Demo App from Google Play playing the role of a Police Chief or other First Responder.  The remaining audience members were invited to sent text messages to Assure911’s test facility which emulates a Next Generation 9-1-1 System, including NG 9-1-1 PSAPs. Half of the room sent random text messages, while the other half reported a serious event.  The data was processed and those with the Mobile App were alerted to the event in progress in with on-screen alerts as shown below.

 

Assure911 NG 9-1-1 Text Message Analysis

Secure Text Analysis and Alerting

 

The presentation can be downloaded from the APCO website here:
APCO Winter Technology Forum 2013 – Innovating New Tools and Apps for First Responders

Text, Video Calling, and Network Management demonstrated at IPSTA

Thursday, October 25th, 2012

How will texts and video calls be handled by the PSAP in the near future?

Demonstrations of these capabilities were given at the Illinois Public Safety Telecommunications Association (IPSTA) 2012 conference earlier this week (October 21 – 24, 2012) in Springfield, Illinois. The presentation by the team of Barbara Kemp and David Staub of Assure911 and Brian Knueppel of Acme Packet showed how text messages and video calls can be routed by location of the caller to a call taker at the appropriate PSAP. The connections leveraged the ESInet and NG 9-1-1 system set up in the Real Time Communications Lab at the Illinois Institute of Technology (IIT), to deliver text messages from a handheld device in the auditorium to a laptop registered as a call taker on the i3 PSAP located at the Lab.

 

Secure Video with Broadcast

Secure Video with Broadcast

The video call showed the ability to provide important visual data, in this case the building floor plan, from the scene of a simulated emergency event to the call taker position.

Barbara Kemp outlined the way a call flows through an NG 9-1-1 system.  A write-up on the subject in everyday terminology can be downloaded by clicking below:

NG 9-1-1 Call Flow

Another demonstration showed how video from a caller can be distributed to a wider audience using existing video broadcasting technology.  What made this and the other connections special, besides routing based on location, was that they were all completely secure.  Since the flow of data went through the IIT RTCL ESInet, in each case it was protected by the Acme Packet Border Control Function (BCF), one of the NG 9-1-1 Functional Elements deployed at the lab.

The presentation can be downloaded from the Assure911 website here:
Assure911 and AcmePacket at IPSTA 2012

The talk also covered the topics of ESInet Security, NG 9-1-1 Reliability and end-to-end Network Management. The Assure911 team showed the use a Mobile App for network management.

End to End Monitoring for Reliability

End to End Monitoring for Reliability

Demo App for IPSTA 2012

Saturday, October 20th, 2012

Come see David Staub and Barbara Kemp of Assure911, and Brian Knueppel of ACME Packet at IPSTA this week. On Monday October 21, 1:30 PM, they will be speaking about Next Generation 9-1-1 Texting, Secure Video calls, and Network Management, in the “Plaza A” room. Demonstrations are planned and you can participate with the Assure911® Demo App.

An updated FREE APP for the Android platform is being made available to accompany Next Generation 9-1-1 Secure Text and Video calling demonstrations that are being given at The 28th Annual Illinois Public Safety Telecommunications Conference
October 21st – 24th, 2012, Crowne Plaza Hotel, Springfield, Illinois.

The Assure911.net and Acme Packet product teams are working together to highlight an important advancement in emergency communications made possible by NENA’s development of a set of standards for Next Generation 9-1-1.

The demonstrations will exhibit the ability to not only route text messages to the appropriate 9-1-1 call taker based on the caller’s geographic location, but also the ability of one of the NG9-1-1 functional elements (FEs), the Border Control Function (BCF), to monitor for important recurring themes in the body of the messages and alert the proper authorities. The cases of a campus bomb scare and a tornado sighting are to be demonstrated. The SMS messages are to be exchanged between an app on an Android-based smart-phone and an NG9-1-1 call taker. The position of the originator is obtained using the embedded GPS capability of their device. The BCF logs the event to the Assure911® Network Monitoring platform which in turn alerts a set of mobile devices in the audience, representing the smart-phones of NG9-1-1 system managers.


Demo Architecture Diagram
Demo Architecture Diagram
Download the app now!!!

Complete instructions for the app are available here.

If you are attending the conference look for Assure911’s Barbara Kemp or Acme Packet’s Brian Knueppel for more information

Professor Davids, IIT RTCL Director speaks at the SIPNOC in DC June 27

Thursday, June 28th, 2012

Professor Carol Davids, Director of the IIT RTCL spoke at the SIPNOC Conference in Washington DC on June 27, 2012.  Among other topics, her presentation featured the school’s NG 9-1-1 ESInet, ICE 5 plans for 2012 and showcased the Assure911 and IIT Laboratory Testing work completed in 2011 for the Counties of Southern Illinois (CSI).

 

Members of CSI, IIT, Assure911, and Acme Packet meet at IIT

Readout of Testing Results presented to CSI on April 2, 2012

Professor Davids SIPNOC Presentation

The CSI  Pilot Project is to be the first rural NG9-1-1 project sanctioned by NENA in the USA.  The Illinois Commerce Commission (ICC) is reviewing the CSI Pilot Project Application.  CSI is actively responding to queries from ICC Staff and Carriers such as AT&T and Frontier Communications.

App for Demos at NENA Conference

Monday, June 11th, 2012

A new FREE APP for the Android platform is being made available to accompany Next Generation 9-1-1 Secure Text and Video calling demonstrations that are being given at the National Emergency Number Association (NENA®) Conference in Long Beach California between June 9th and 14th 2012.
The Assure911.net and Acme Packet product teams are working together to highlight an important advancement in emergency communications made possible by NENA’s development of a set of standards for Next Generation 9-1-1.

The demonstrations will exhibit the ability to not only route text messages to the appropriate 9-1-1 call taker based on the caller’s geographic location, but also the ability of one of the NG9-1-1 functional elements (FEs), the Border Control Function (BCF), to monitor for important recurring themes in the body of the messages and alert the proper authorities. The cases of a campus bomb scare and a tornado sighting are to be demonstrated. The SMS messages are to be exchanged between an app on an Adroid-based smart-phone and an NG9-1-1 call taker. The position of the originator is obtained using the embedded GPS capability of their device. The BCF logs the event to the Assure911® Network Monitoring platform which in turn alerts a set of mobile devices in the audience, representing the smart-phones of NG9-1-1 system managers.


Demo Architecture Diagram
Demo Architecture Diagram
Download the app now!!!

Complete instructions for the app are available here.

If you are attending the conference look for Assure911’s Barbara Kemp or Acme Packet’s Brian Knueppel for more information

 
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