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The definitive handbook by our own Barb Kemp and Bart Lovett!

This book is dedicated to the 9-1-1 professionals that work tirelessly to save lives and sacrifice so much in terms of compensation and emotional capital. Their work often goes unrecognized and unappreciated by the general public. The people who answer 9-1-1 calls are literally the First Responders to emergency incidents and almost never learn the outcome of these incidents or receive accolades for their actions. There are innumerable professionals that support these First Responders both inside Public Safety Agencies and outside the Agencies as Vendors and Consultants. Without their collective dedication and keen minds none of it would be possible.

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